01Who Is Responsible for Your Personal Information?
The Personal Information Controller responsible for the processing of personal information through Planora is:
Planora Service OPC
Registered Address:
4225 S. Bautista St.,
Valenzuela, Philippines 1448
Privacy Contact:
planora.dev150@gmail.com
Users may also contact Planora In-App Support for privacy-related concerns and requests.
02Who Can Use Planora?
Planora is intended for individuals 18 years of age or older.
By creating an account, you confirm that you are at least 18 years old.
If Planora becomes aware that an account has been created by a person below the applicable minimum age, Planora may take appropriate steps to restrict or terminate the account and handle associated information in accordance with applicable law.
03Information We Collect
Depending on how you use Planora, we may collect the following categories of personal information.
3.1 Account Information
When you create an account, we may collect:
- Full name
- Email address
- Password and authentication information
- Account type
- Profile information
- Account status
- Login and security information
Planora currently supports:
- Email and password authentication
- Google authentication
Planora does not currently offer Facebook Login, Apple Sign-In, or OTP-based login.
04Client Information
If you use Planora as a client, we may collect information such as:
- Full name
- Email address
- Contact information
- Profile information
- Event information
- Event preferences
- Event date
- Event schedule
- Guest count
- Event location
- Event budget
- Selected vendors
- Selected services
- Booking information
- Payment-related information
- Communications with vendors
- Reviews and ratings
- Documents associated with bookings
This information allows Planora to provide event-planning, vendor discovery, communication, booking, payment, and related services.
05Vendor Information
If you register as a vendor, Planora may collect:
- Business name
- Owner or authorized representative name
- Email address
- Contact number
- Business location
- Business description
- Service categories
- Service listings
- Packages
- À la carte services
- Pricing
- Payment terms
- Availability
- Cancellation policies
- Portfolio photos
- Portfolio videos
- Business documents
- Verification information
- Payout information
- Reviews and ratings
- Booking information
- Communications with clients
Certain vendor information may be displayed publicly on Planora to allow clients to discover and evaluate vendors.
06Vendor Verification
Planora may collect documents and information necessary to verify vendors and maintain marketplace trust.
Depending on the vendor and applicable requirements, this may include:
- Government-issued identification
- Business registration information
- Business permits or related documentation
- Professional or business information
- Supporting documents
- Portfolio materials
- Other information reasonably required for verification
Verification information may be reviewed by authorized Planora personnel.
Planora may use this information to:
- Verify vendor identity or business information;
- Maintain marketplace integrity;
- Prevent fraud and abuse;
- Protect clients and vendors;
- Determine vendor eligibility; and
- Comply with applicable legal requirements.
A verification status or badge does not constitute a guarantee by Planora regarding a vendor's performance, quality, legality, or future conduct.
07Event Folder Information
Planora provides an Event Folder where clients can organize and manage event-related information.
An Event Folder may contain:
- Event name
- Event date
- Event schedule
- Guest count
- Event location
- Event budget
- Selected vendors
- Selected services
- Booking information
- Payment information
- Payment schedules
- Amounts paid
- Remaining balances
- Documents
- Receipts
- Vendor communications
- Cancellation information
- Client Protection Balance information
- Vendor Security Deposit information where applicable
This information is used to provide Planora's event-management and marketplace functionality.
08Location Information
Planora uses location information to provide event and vendor-related functionality.
This may include:
- Event address
- Vendor location
- Map information
- Address searches
- Location coordinates
- Device location, where the user grants permission
Planora uses Google Maps and related Google location services where applicable to support location and mapping features.
Device location access is subject to the permissions granted by the user through their device.
You may manage location permissions through your device settings. Restricting location access may affect certain Planora features.
Planora will not use device location for unrelated purposes beyond the purposes disclosed in connection with the relevant feature.
09Booking Information
When you make or participate in a booking, Planora may process:
- Booking ID
- Event ID
- Client information
- Vendor information
- Listing information
- Services selected
- Event date
- Event location
- Booking amount
- Payment terms
- Payment status
- Cancellation information
- Refund information
- Payout information
- Related communications
- Related documents
This information is necessary to facilitate and administer transactions between clients and vendors.
10Messaging and Communications
Planora may provide messaging functionality between clients and vendors.
Messages and related communications may include:
- Text messages
- Attachments
- Images
- Documents
- Communication timestamps
- Sender and recipient information
- Booking or event references
Planora may process and retain communications where reasonably necessary for:
- Providing the messaging service;
- Customer support;
- Booking administration;
- Fraud prevention;
- Security;
- Dispute resolution; and
- Legal or regulatory purposes.
Users should avoid sending unnecessary sensitive personal information through Planora messaging.
11Payment Information
Planora currently uses PayMongo as its primary payment provider.
When payments are made through Planora, we may process information such as:
- Payment amount
- Payment date
- Payment status
- Payment method
- Transaction/reference number
- Booking reference
- Applicable service fees
- Refund information
- Payment confirmation information
Payment processing may be performed by PayMongo or other authorized payment service providers as the platform develops.
Planora does not intend to store complete payment-card credentials where those credentials are processed and secured by the applicable payment provider.
Users should review the applicable payment provider's privacy practices for information about how payment information is processed by that provider.
12Planora Service Fees
Planora may process financial information necessary to calculate and collect applicable platform service fees.
These may include:
- Client service fees;
- Vendor service fees;
- Booking amounts;
- Payment amounts;
- Service-fee amounts;
- Payment status;
- Transaction references; and
- Related financial records.
Planora's applicable fees are disclosed through the platform and governed by the applicable Terms & Conditions and booking terms.
13Vendor Payouts
Planora may process information necessary to facilitate vendor payouts.
This may include:
- Vendor payout information
- Booking amount
- Vendor service fees
- Payment amounts
- Payout amounts
- Payout dates
- Payout status
- Transaction references
- Applicable holds or releases
Planora may temporarily hold funds where necessary to facilitate booking settlement and payout processing.
14Client Protection Balance
Certain Planora bookings may include a Client Protection Balance.
This is a portion of a booking amount temporarily retained in accordance with the applicable booking and payment terms.
Planora may process:
- Amount retained;
- Booking reference;
- Event completion;
- Release status;
- Dispute information;
- Claims or reports; and
- Final settlement information.
The Client Protection Balance is separate from a Vendor Security Deposit.
15Vendor Security Deposit
Certain vendor listings or bookings may involve a Vendor Security Deposit.
The security deposit may provide protection against eligible claims involving matters such as:
- Damage;
- Loss;
- Missing items;
- Unreturned property; or
- Other matters covered by the applicable booking terms.
Planora may process:
- Deposit amount;
- Booking information;
- Payment information;
- Claims;
- Supporting evidence;
- Dispute information;
- Review status; and
- Refund or release status.
Where applicable, vendors may be required to submit claims and supporting evidence within the timeframe specified by the applicable booking terms.
16Documents and Receipts
Planora may generate, store, or provide access to transaction-related documents, including:
- Booking confirmations;
- Agreements;
- Payment receipts;
- Service-fee receipts;
- Vendor payout statements;
- Financial statements;
- Cancellation records;
- Refund records; and
- Other booking-related documents.
Vendors may also upload documents relating to their services and bookings.
17Reviews and Ratings
Clients and vendors may be able to submit:
- Reviews;
- Ratings;
- Feedback;
- Photos;
- Videos; and
- Other user-generated content.
Reviews and ratings may be publicly displayed in connection with vendors or services.
Users are responsible for ensuring that they have the necessary rights and permissions to upload content and personal information belonging to others.
18Device and Technical Information
When you access Planora, we may collect certain technical information necessary to operate and secure the platform, such as:
- IP address;
- Device type;
- Operating system;
- Browser or application information;
- Login activity;
- Access times;
- Security information; and
- Technical information necessary to diagnose errors and maintain the service.
Planora may use this information for:
- Security;
- Fraud prevention;
- Troubleshooting;
- Platform maintenance;
- Performance monitoring; and
- Improving the service.
20Analytics and Advertising
At the time this Privacy Policy was prepared, Planora does not use:
- Firebase Analytics;
- Google Analytics;
- Meta/Facebook Pixel or SDK;
- Google Ads tracking;
- TikTok tracking; or
- Similar advertising analytics technologies identified above.
If Planora introduces analytics, advertising technologies, or third-party tracking that materially changes how personal information is collected or used, Planora may update this Privacy Policy and provide additional notices where required.
21How Planora Uses Personal Information
Planora may process personal information for the following purposes:
- Creating and managing user accounts;
- Authenticating users;
- Providing access to Planora;
- Connecting clients with vendors;
- Displaying vendor services;
- Facilitating communications;
- Creating and managing Event Folders;
- Facilitating bookings;
- Processing payments;
- Processing service fees;
- Facilitating vendor payouts;
- Managing Client Protection Balances;
- Managing Vendor Security Deposits;
- Processing refunds and cancellations;
- Managing disputes;
- Generating receipts and financial documents;
- Verifying vendors;
- Preventing fraud and abuse;
- Maintaining platform security;
- Providing customer support;
- Processing reviews and ratings;
- Improving Planora;
- Complying with legal obligations;
- Protecting Planora, clients, vendors, and other users; and
- Other purposes reasonably compatible with the purposes disclosed to users.
22Legal Bases for Processing
Depending on the specific processing activity, Planora may rely on one or more lawful bases recognized under applicable Philippine law, including:
- Consent;
- Performance of a contract or steps taken at the user's request before entering into a contract;
- Compliance with a legal obligation;
- Legitimate interests, where applicable and legally permitted;
- Protection of vital interests, where applicable; and
- Other lawful bases recognized by applicable law.
Where processing is based on consent, users may withdraw consent subject to applicable legal or contractual limitations.
Withdrawal of consent does not affect processing that was lawfully performed before withdrawal.
The DPA recognizes consent and other lawful circumstances for processing personal information, while requiring transparency, legitimate purpose, and proportionality. National Privacy Commission
24Client and Vendor Data Sharing
Because Planora operates as a marketplace, certain information must be shared between clients and vendors to facilitate transactions.
For example, information necessary to provide an event service may include:
- Client name;
- Event date;
- Event schedule;
- Event location;
- Guest count;
- Relevant booking information; and
- Other information necessary to perform the booked service.
Clients may receive vendor information such as:
- Business name;
- Vendor profile;
- Services;
- Pricing;
- Availability;
- Portfolio;
- Reviews;
- Cancellation policies; and
- Other information intentionally published by the vendor.
Planora seeks to limit sharing to information reasonably necessary for the relevant marketplace purpose.
25Vendor Responsibilities
Vendors who receive client information through Planora are responsible for handling that information appropriately.
Vendors must:
- Use client information only for legitimate purposes;
- Protect client information from unauthorized access;
- Avoid unauthorized disclosure;
- Not sell or misuse client information;
- Follow applicable privacy laws;
- Use information only as reasonably necessary for the booking or business relationship; and
- Notify Planora of relevant privacy or security incidents where appropriate.
26Third-Party Services
Planora currently uses or may use third-party services necessary to operate particular platform functions.
PayMongo
Used for payment processing.
Google
Used for account authentication and Google Maps/location-related functionality.
Third-party providers may process personal information according to their own applicable privacy policies and contractual obligations.
Planora may add, replace, or modify third-party providers as the platform develops.
Where a material change affects personal-information processing, Planora may update this Privacy Policy accordingly.
27International Processing
Some third-party providers used by Planora may process or store information outside the Philippines.
Where personal information is transferred or processed internationally, Planora will take reasonable steps to apply appropriate safeguards consistent with applicable law.
28Data Retention
Planora retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services;
- Maintaining accounts;
- Processing bookings;
- Maintaining transaction records;
- Processing payments and payouts;
- Resolving disputes;
- Preventing fraud;
- Maintaining security;
- Complying with legal obligations;
- Establishing or defending legal claims; and
- Other legitimate business purposes permitted by law.
Different categories of information may be retained for different periods.
Where information is no longer necessary and there is no legal or legitimate reason to retain it, Planora will take appropriate steps to delete, anonymize, or securely dispose of it.
29Account Deletion
Planora provides users with the ability to request deletion of their Planora account.
The account deletion process is intended to remove the user's account and associated personal information that Planora is not legally required or otherwise lawfully permitted to retain.
Certain information may need to be retained after account deletion where necessary for:
- Legal compliance;
- Tax or accounting requirements;
- Fraud prevention;
- Security;
- Dispute resolution;
- Financial transaction records;
- Establishing or defending legal claims; or
- Other legitimate purposes permitted by law.
Where retention is required, Planora will limit continued use of that information to the applicable purpose.
In-App Account Deletion
Users should be provided with a clearly accessible account-deletion option within Planora, such as:
Settings → Account → Delete Account
External Account Deletion
Planora will also provide an external account-deletion webpage or request mechanism that users can access without relying solely on continued access to the application.
Account Deletion Webpage:
[INSERT FINAL PUBLISHED ACCOUNT-DELETION URL BEFORE STORE SUBMISSION]
Users may also contact planora.dev150@gmail.com for assistance with an account-deletion request.
Google Play requires an external deletion resource in addition to an in-app account deletion path for apps that permit account creation. Apple likewise requires users to be able to initiate account deletion within the app. Google Help
30Data Security
Planora implements reasonable and appropriate organizational, physical, and technical safeguards designed to protect personal information against:
- Unauthorized access;
- Unauthorized disclosure;
- Loss;
- Misuse;
- Alteration;
- Destruction;
- Security incidents; and
- Other unlawful processing.
Security measures may include access controls, authentication, authorization, monitoring, secure development practices, backups, and other safeguards appropriate to the nature of the information and associated risks.
However, no internet-based system can be guaranteed to be completely secure.
31Data Breaches and Security Incidents
If Planora becomes aware of a personal data breach or security incident, Planora will assess and respond in accordance with applicable law and its internal security and incident-response procedures.
Where notification is legally required, Planora will make the appropriate notifications to affected parties and/or the National Privacy Commission within the applicable legal requirements.
32Your Data Privacy Rights
Subject to applicable law and lawful limitations, you may have the following rights:
- Right to be informed
- Right to access
- Right to object
- Right to correct or rectify
- Right to erasure or blocking
- Right to data portability
- Right to file a complaint
- Right to damages where applicable
These rights are recognized under the Philippine Data Privacy Act and National Privacy Commission guidance. National Privacy Commission
The exercise of these rights may be subject to reasonable verification requirements and legal limitations.
33How to Exercise Your Privacy Rights
You may contact Planora for privacy-related requests through:
Email: planora.dev150@gmail.com
or through:
Planora In-App Support
Depending on the request, Planora may need to verify your identity to ensure that personal information is not disclosed or modified without authorization.
Requests should contain enough information for Planora to understand and process the request.
The NPC recommends that mechanisms for exercising data-subject rights be clear, simple, straightforward, and convenient, while allowing reasonable identity verification. National Privacy Commission
34Marketing Communications
Planora may send service-related communications concerning:
- Account activity;
- Bookings;
- Payments;
- Payouts;
- Messages;
- Security;
- Platform updates; and
- Customer support.
Where permitted, Planora may also send promotional communications.
Users may opt out of promotional communications through available unsubscribe mechanisms or by contacting Planora.
Opting out of promotional communications does not necessarily prevent essential transactional or security communications.
35User-Generated Content
Users may upload or submit:
- Photos;
- Videos;
- Reviews;
- Portfolio materials;
- Messages;
- Documents;
- Business information; and
- Other content.
Users are responsible for ensuring that they have the necessary rights and permissions to submit such content.
Users should not upload unnecessary sensitive personal information belonging to themselves or another person.
36Account Security
Users are responsible for maintaining the confidentiality of their account credentials.
Users should:
- Use strong passwords;
- Keep passwords confidential;
- Avoid sharing account access;
- Log out of shared devices; and
- Notify Planora promptly if they believe their account has been compromised.
Planora will not normally request your password through unsolicited communications.
37Changes to This Privacy Policy
Planora may update this Privacy Policy from time to time to reflect:
- Changes to the platform;
- Changes to services;
- New features;
- Changes in technology;
- Changes in third-party providers;
- Changes in applicable laws; or
- Changes in data-processing practices.
When material changes are made, Planora may provide notice through the application, website, email, or another appropriate method.
The Last Updated date at the beginning of this Privacy Policy will be updated when material changes are made.
38Governing Law
This Privacy Policy is governed by the applicable laws of the Republic of the Philippines, including:
- Republic Act No. 10173, the Data Privacy Act of 2012;
- Its implementing rules and regulations; and
- Applicable regulations, circulars, and issuances of the National Privacy Commission.
Nothing in this Privacy Policy is intended to remove or restrict rights that cannot legally be waived.
39Contact Planora
For privacy questions, requests, concerns, or complaints:
PLANORA SERVICE OPC
Address:
4225 S. Bautista St.
Valenzuela, Philippines 1448
Privacy Email:
planora.dev150@gmail.com
In-App Support:
Planora Support
If you believe your privacy rights have been violated, you may also have the right to file a complaint with the National Privacy Commission of the Philippines, subject to applicable procedures. National Privacy Commission